STAY CONNECTED

  • Black Instagram Icon
  • Grey Instagram Icon

© 2023 by VESTE. Proudly created with Wix.com

CUSTOMER CARE

 

Have any questions or concerns ? Send us an email at moth.doll@themothmother.com 

FAQ

 
How do I track my order?
 

If you have paid through PayPal, you will receive an automatic shipping email notification through them, if you log into PayPal you will find the tracking info connected to the transaction.

 

 

 

What are your delivery options?

I ship using USPS, domestic orders are shipped either First Class or Priority, depending on value and size of package. 

International packages are sent Priority Mail Express (EMS),

Do you take custom orders?
 

At this time, I am not taking any commission work.

 

What is your returns policy?
 

Unless the item the item was grossly misrepresented, returns are not accepted. I do my best to make note of any flaws and important details. Please consider carefully before purchasing.

Privacy Policy
 

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.
     

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address, and payment details. Your personal information will be used for to fulfil your order, and for purposes stated above.

Our site hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our site adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Communications:

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email.
If you don’t want us to process your data anymore, please contact us at [moth.doll@themothmother.com]

Cookies:

These are the cookies currently used on our site and their purpose-

svSession: Identifies unique visitors and tracks a visitor’s sessions on a site.

hs: Security

XSRF-TOKEN: Security

smSession: Identifies logged in site members

TSxxxxxxxx: Security (where x is replaced with a random series of numbers and letters)

TSxxxxxxxx_d: Security (where x is replaced with a random series of numbers and letters)

Policy Updates:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.